After that we were sent to another line and waited one more hour just to rent our equipment.
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They had a total of 7 check in windows but only 2 open! Some were closed so customers could space out even though we were on top of each other in the line. We waited in the 1st line for 2 hours to show our reservation ticket. Mind you everyone has to make reservations due to covid. My family of 4 went on 2/19/21 and had reservations at 1:00. Thank you rental team!! If it weren't for you all we would never consider returning to the hills.Įxtremely disappointed in the management and customer service. However the students working in the rental area made up for her incompetence and rudeness by going the extra mile to provide us with great service after we shared our concerns. Our opinion is of that she should not be working directly with the guests of the ski hill nor the public. We were in shock and completely frustrated and disappointed with her customers service skills. Her attitude was so rude and unprofessional that we didn't feel like we were welcome or that our business was appreciated. Instead stressing us out about what we should have done after paying upwards of $200 in rental fees and lift tickets combined. She continued on to tell us that if we wanted a lesson we should have booked ahead of time on line and wasn't helpful assisting us with our current needs. Her tone was so unprofessional as she continued to insult us and our decision to snow board and tried to push us being our first time on the hill into skiing instead of what we wanted to do which was try our hand at snow boarding.
She was speaking to us like we were children and demanding we pull our masks up before helping us as we were both wearing masks however mine was falling just under my nose. Immediately we were greeted with an abrupt rude tone and demeaner from the older lady behind the ticket purchase desk. Upon our arrival we were directed to the upper level of the ski resort where you purchase lift tickets.
#Hidden valley ski resort eureka mo how to#
You can check out the calendar of events, learn how to buy tickets, see the hours of operation and more on the resort’s website.Being my birthday weekend and my partner's and I's first visit at the ski hills we were super excited to rent our ski gear perhaps get a short lesson and head to the hills!! There are several events planned to help celebrate. This is Hidden Valley’s 40th anniversary. The resort suggests afternoon and evening sessions tend to have more availability. If you want to go tubing, you have to buy tickets in advance.
If you are planning a trip to Hidden Valley, the resort suggests you buy lift tickets and rent equipment online ahead of your visit. This is expected to be a busy week with many people off for the holiday. It took longer for the tubing on the Polar Plunge to open since that requires more snow than skiing. Tony Santora, Hidden Valley’s General Manager told Spectrum News earlier this month that below freezing temperatures and low humidity are the ideal conditions to make snow.
The resort was able to take advantage of last week’s cold weather and made enough snow to open on Christmas Day. 17 to open but wasn’t able to create enough snow by that date. LOUIS–The slopes are hopping at Hidden Valley Ski Resort as it finally opened to the public about a week behind schedule.
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